This policy explains when and how money paid on KnoMarket is refunded. KnoMarket is operated by KnoMarket. For any question, write to admin@knomarket.com or call our Contact page.

1. Customers

• Searching, contacting businesses and writing reviews is free — there is nothing to refund.
• Purchases from businesses (products or services you pay for at the business, or directly to the business) are between you and that business. Its own return and refund rules apply; KnoMarket will help you contact the business if needed.
• Online booking payments (where a business offers them on KnoMarket):
  • The cancellation rules of the business are shown before you pay (for example: free cancellation until a certain time, or a cancellation fee).
  • If you cancel within the free cancellation time, you get a full refund. A cancellation fee, if shown before payment, may be kept by the business.
  • If the business cancels or cannot provide the booking, you get a full refund.
  • Eligible refunds are started automatically (or by our team) when the booking is cancelled.

2. Business listing plans

• The basic listing is free.
• A paid plan starts as soon as the payment succeeds. You can cancel a running plan from your dashboard at any time: it will not be renewed and stays active until its end date. The unused part of a running plan is not refunded.
• AutoPay: you can stop AutoPay at any time from your dashboard; no further amount is charged after that. If an AutoPay charge was made after you stopped it in time, it is refunded in full.
• If you switch to a different plan, the new plan starts immediately and the remaining days of the old plan are not refunded. Renewing the same plan adds the new period after the current one, so no paid day is lost.
• A plan request that was paid but not yet activated can be cancelled for a full refund.

3. Advertisements, promotions and event listings

• Cancelled by you before approval: full refund.
• Rejected by our team: full refund (the reason is sent to you).
• Once approved and live, an advertisement, promotion or event listing cannot be cancelled for a refund.
• If an approved advertisement could not be shown because of a technical problem on our side, contact us — we will extend it for the missed days or refund those days.

4. Always refunded in full

• Duplicate payments for the same order.
• Money deducted from your account although the payment failed or the service was not activated because of an error on our side.

Please report such a case within 30 days of the payment, with the reference number (SUB-, AD-, EV- or PAY-) and the bank / UPI transaction ID.

5. How to ask for a refund

1. Cancel the order from your dashboard (Subscription, Ads, Events or Bookings), or
2. write to admin@knomarket.com / use our Contact page with your reference number and the reason.

We reply within 2 working days.

6. When will I get the money?

• Refunds go back to the original payment method (the same card, UPI, bank account or wallet). Payments made to us by bank transfer are refunded to the same bank account.
• We start an approved refund within 2 working days. After that, banks usually take 5–7 working days to show it in your account (sometimes up to 10 working days).
• GST charged on a refunded amount is also refunded, and a credit note is issued where required.

7. Contact

KnoMarket · our Contact page · admin@knomarket.com · our Contact page