Frequently Asked Questions
Quick answers to the questions we hear most. Can't find yours? Contact us.
General
What is KnoMarket?
KnoMarket is a local business directory. You can find shops, services and professionals near you, see their timings, photos, prices and reviews, and contact or book them. Tagline: "Know your local market".
Which cities and areas are covered?
We started in Bhadohi (UP) and are adding more areas. Choose your city or area in the location box. If we do not serve a place yet, the site tells you so.
Is KnoMarket free for customers?
Yes. Searching, viewing businesses, sending enquiries and writing reviews are free. You only pay a business for what you buy or book from it.
Is there a mobile app?
Yes, the KnoMarket Android app works with the same account as the website. Your bookings, favourites and notifications are the same on both.
Can I use the site in Hindi?
Yes. Use the language switch (EN / हिंदी) at the top or in the app's Account tab.
Searching and contacting
How do I find a business near me?
Type what you need (for example "AC repair" or "chai") in the search box, choose your area or tap "Near me", and use the filters (category, open now, rating, price).
What does the "Verified" badge mean?
The business confirmed its contact details and documents with us. It is a trust sign, but please still check prices and terms with the business.
How do I save a business for later?
Tap the ♥ on the business page. Your saved businesses are under ♥ Favourites, on the website and in the app.
Bookings and payments
How do I book?
On the business page tap "Book", choose the date and time, add items if the business offers pre-order, and send. The business accepts or rejects it, and you get a notification.
Where can I see my bookings?
Under My Account → My Bookings. There you can see the status, pay and cancel (cancelling is possible before the booked time).
How can I pay?
The pay screen shows only the methods this business allows: online (UPI, cards, net banking through our secure payment gateway), Pay by UPI directly to the business, or offline methods such as Pay at Shop.
What is "Pay by UPI"?
You pay the business directly from your UPI app (scan the QR or tap "Pay with UPI app"), then tap "I have paid". The business confirms when the money arrives, and you get a receipt. KnoMarket does not receive this money.
How do refunds work?
Online payments are refunded to the same account by the payment gateway, according to the business's refund rules. A UPI payment made directly to the business is refunded by the business itself, by UPI.
Reviews
How do I write a review?
Open the business page, tap "Write a review", give stars and write what you liked or did not like. Reviews may be checked before they appear.
Can I edit or delete my review?
Yes, under My Account → My Reviews. An edited review may be checked again.
For customers
How do I contact a business?
Open the business page and use the call, WhatsApp or enquiry button.
For business owners
How do I list my business?
Register as a business owner, then click Add business in your dashboard. Your listing goes live after our team approves it.
Can I edit my listing later?
Yes, any time from your dashboard.
My business is already listed. How do I claim it?
Open the listing and tap "Claim this business". After we check that it is yours, you can manage it.
How do I get the Verified badge?
In My Businesses open your listing → Verification. Confirm the contact code and upload the documents asked for. We check them and add the badge.
Where do I see enquiries and bookings from customers?
In your Business panel: Leads for enquiries, Bookings for booking requests. New ones also come as notifications.
How do customers pay me by UPI?
Add your UPI ID under UPI payments. Customers then see "Pay by UPI" on their booking. When the money arrives in your UPI app, tap "Payment received" and a receipt is made.
How do I get more customers?
Keep photos, prices and timings up to date, reply to reviews and enquiries quickly, and choose a plan or an advertisement under Subscription / Advertise.
Account and help
How do I log in?
With your email or mobile number and password, with an SMS code on your mobile, or with Google or Facebook — whichever is switched on.
I forgot my password.
Tap "Forgot password?" on the login page and follow the link we send to you.
How do I get help?
Ask the ✦ Help Assistant, raise a ticket under Support, or use live chat when the team is available. You can also use the Contact us page.
Still have a question? Contact us.
